Manfred Immitzer, CIO of Nokia Siemens Networks, loves finding solutions to complex challenges and selling them in simple ways to drive organizational change, cost savings, new business leads and the resulting competitive edge. With experience in multiple functions including R&D, running a factory, managing IT systems and heading business units, he chiseled a new business architecture at NSN since its formation nearly five years ago. Now, he is pushing social computing, cloud computing and business analytics to make NSN move faster and surer in delivering to its telecommunications services clients.

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Patrick Vandenberghe has overseen the streamlining of IT operations at ArcelorMittal, the company
formed by a 2006 merger that created the world's largest steelmaker. Among his achievements: the creation of a sweeping IT transformation plan to save more than $1 billion a year that was put on hold during the recession. Selected projects that have since been implemented have strengthened ArcelorMittal’s ability to face the next downturn.

Download this article from the CIO Series: Group CIO Patrick Vandenberghe Uses Straight Talk to Boost Value at the World’s Largest Steelmaker, ArcelorMittal

Economies in Europe and North America are struggling to avoid another recession. Financial markets are shaky. Uncertainties overhang businesses as policy makers in both regions wrestle with nettlesome issues like government debt and regulatory models. In a troubled economic environment, it would be easy to assume the private equity industry is on the ropes. In fact, the industry continues its post-recession recovery, and private equity portfolios have outperformed public markets, a development largely attributed to the ability to create value during tough economic cycles as well as good ones.

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The emerging class of digitally savvy bank customers, including small and midsized businesses, increasingly wants to use bank branches more for sophisticated financial advice, support and products, and less for conventional transactions like cashing pay checks. This white paper, produced jointly by Knowledge@Wharton and Wipro Technologies, captures the emerging business models for bank branches. It is based on comprehensive, globally conducted customer surveys, and interviews with Wharton faculty and Wipro executives.

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Not coming from a technology background has been more of an asset than a hindrance to Greg
Buoncontri, chief information officer (CIO) of Pitney Bowes -- a $5.6 billion company providing software,
hardware and services that integrate physical and digital communications channels. In fact, Buoncontri’s
biggest challenges have been people, not technology. Calling today’s IT environment a “transformation
continuum,” Buoncontri speaks to the impact of clear communication and delivering on daily
operations -- not to mention “exquisite” timing.

 

Download this article from the CIO series: Pitney Bowes’ CIO Greg Buoncontri -- Tied to the Company’s Growth Prospects

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Cathryn Riley brings a varied business background to her new role as CIO and executive committee
member at London-based Aviva plc, the U.K.’s largest insurance company and the sixth largest in the world. Riley began at the company in human relations and has held executive positions in marketing, operations and other sides of the business as well as in IT. Her achievements include overhauling and rationalizing the legacy IT systems that burdened the company’s U.K. life insurance business. Looking ahead, Riley sees ever-expanding opportunities for technology both inside the company and as a means of reaching out to customers.

Download this article from the CIO Series: Aviva’s Cathryn Riley -- Seeing Business Opportunities from Many Sides at Once

Download the first five articles in the CIO Series

 

In search of lucrative business opportunities, Hungary’s Magyar Telekom dares to go where few others in its industry tread. The company is the established fixed-line, and leading mobile phone, Internet and IT services operator in Hungary. Over the last three years, it has diversified into satellite TV broadcasting, retail electricity and gas distribution, media and insurance. István Maradi, Magyar Telekom’s chief technology and information technology officer, is part of the company’s senior management team that identifies and exploits such new opportunities.

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Aircel, India’s seventh-largest mobile phone services provider, has chalked up interesting gains in speed-to-market, especially with third-generation services and bite-sized Internet features. Ravinder Jain, the company’s chief information officer, says he has enabled that with technology architecture designed for a first-mover advantage. Now he’s mining Aircel’s databases to deliver new services that alert customers to friends and food in their neighborhood.

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Amrita Gangotra brings a business and a technological outlook to her role as director of information technology for India and South Asia at Bharti Airtel, India’s biggest mobile phone services provider. The company also has a presence in landlines, broadband and television broadcasting. Expanding on her role as a technical leader, Gangotra also has developed an eye for spotting revenue earning possibilities and delivering the technology infrastructure to realize them.

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Riyadh-based private equity firm Amwal AlKhaleej operates exclusively in the Middle East and North Africa (MENA) region. The firm has tailored its approach to the local business culture, where debt financing is relatively limited and family-owned businesses are prevalent. Given the turmoil that has rocked the Arab world for the past several months, how are private equity investors reacting? What will business prospects in the region be in the future? Fadi Arbid, chief executive officer of Amwal AlKhaleej, discussed these questions and more with Knowledge@Wharton.

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